FAQ

Return & Exchange Policy

Last Updated: 11/8/2025

We want you to love your Wearable Alchemy pieces! If you're not
completely satisfied, please contact us within 30 days of receiving your
order. Items must be unworn, unwashed, and in original condition with
tags attached for a full refund or exchange.

Free Returns

We offer free returns within 30 days
of delivery because we stand behind our products and want you to feel
confident shopping with us. To be eligible for a return, your item must
be:

• In the same condition that you received it
• Unwashed, unworn, and undamaged
• With original tags attached
• In the original packaging

How to Initiate a Return

1. Contact our customer service team at hydrosol@protonmail.com within 30 days of delivery
2. Provide your order number and reason for return
3. We'll email you a free prepaid return shipping label
4. Pack your item securely and attach the return label

Refunds

Once we receive and inspect your return, we'll notify you of the approval or
rejection of your refund. If approved, your refund will be processed
within 5-7 business days, and a credit will automatically be applied to your original payment method.

Please note:

• The full item price will be refunded
• Original shipping costs are non-refundable
• Sale items are final sale and cannot be returned

Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please:

1. Return the original item for a refund using our free return process
2. Place a new order for the item you want

This ensures you get the correct item as quickly as possible.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery at with:

• Your order number
• Photos of the damaged/defective item
• Description of the issue

Return Shipping - FREE!

We provide free prepaid return shipping labels for all eligible returns within the 30-day window. Simply contact us for your free return label.

Final Sale Items

The following items cannot be returned:

• Items marked "Final Sale"
• Items without original tags
• Washed or worn items
• Personalized or custom items

Questions?

Contact us at:
Email: Hydrosol@protonmail.com
Response Time: Within 24-48 hours during business days

All of our apparel is crafted from 100% certified organic
cotton sourced from regenerative farms that prioritize soil health and
biodiversity. Unlike conventional cotton, which is one of the most
heavily sprayed crops in the world and often contaminated with
glyphosate and other toxic pesticides, our organic cotton is grown
without synthetic chemicals or GMOs. This means our garments are not
only luxuriously soft and breathable against your skin, but also free
from harmful residues that can disrupt your body's natural balance. By
choosing organic, you're supporting farming practices that heal the
earth rather than deplete it, while wearing textiles that honor both
your body and the planet.

Shipping times vary depending on your location. Once your order is
processed, domestic US orders typically arrive within 3-7 business
days, while international orders can take 7-21 business days depending
on customs and your country's postal service.

Shipping costs are calculated at checkout based on your location
and order size. We offer competitive rates and work to get your organic
apparel to you as affordably as possible.

Yes! We ship worldwide to over 200 countries. International
customers are responsible for any customs duties or import taxes that
may apply in their country.

Once your order ships, you'll receive a shipping confirmation
email with a tracking number. You can use this to track your package's
journey to you.